- Wednesday
- Thursday
-
-
11.00 - 11.30
Murugappan M - iNextLabs Pte Ltd
The Future of Customer Support - Moving Towards A Modern CX
Consumer behaviour has changed drastically over the last few years. They demand a rich digital experience, expect businesses to provide 24x7 support, in their language and channel of choice. All of these are forcing businesses to move from traditional contact centre support to messaging support, but is that really possible? Do bots truly work? Come hear from us how we help business transform and redefine customer experience.
11.45 - 12.15
Joseph Wong - Delapro
Easy Ways to become More Productive
There are work habits that every firm can adopt right away to start becoming more productive and it is easier to achieve than you think. What you need is to translate this awareness into a discipline. Joseph will talk about three such habits in this seminar.
12.30 - 13.00
Christophe Vanhoutte - Banqup
Easy billing thanks to Banqup and InvoiceNow
Grow your business with InvoiceNow - a nationwide E-invoicing method that facilitates the direct transmission of invoices in a structured digital format across finance systems. Banqup, previously known as eInvoice.sg, is the No1 solution on the InvoiceNow network. Banqup is the Administrative Billing Solution For Entrepreneurs.
13.15 - 13.45
Darren Rogers - International Workplace Group
15-Minute City
Just when local cities and towns seemed to be dying, Covid-19 may have come along and saved item. The realisation of the 15-Minute communte will be one of the most dramatic and long-lasting legacies of the pandemic. What were previously sleepy domitory towns are set to become vibrant centres for work and community life.
14.00 - 14.30
Terence Too - GRID Communications
Why You Need Technology To Improve Driving Behaviour?
GRID''s SaferDrive is an app that is based on cutting-edge driver behaviour technology. It allows businesses, commercial fleets, and private vehicle owners to take control of their drivers'' safety and reduce the occurrence of human error behind the wheel, SaferDrive has automated features that help drivers focus on what matters most: Safe Driving
14.45 - 15.15
Ho Yen Yee - Singapore Centre for Social Enterprise, raiSE
Becoming a #BusinessForGood - What does it take?
How can social impact become a value creator instead of a cost centre for your business? Can impact creation be more aligned to business objectives? Join us to learn more about how the Social Enterprise model allows businesses to do good while doing well!
15.30 - 16.00
Calvin Yap - Knit Technologies Pte Ltd
How Cyber Attacks Can Cause the Downfall of your Business
The seminar outlined the upward trend in Cyber Security breaches. These breaches can cause the downfall of business if the breaches manifested. Therefore, the seminar will guide participants on what to do to mitigate Cyber Security Attack in more structure manner.
-
11.00 - 11.30
Muliadi Jeo - SIRCLO
Riding The Omnichannel Wave In Indonesia
Understanding the current landscape of e-commerce in Indonesia, the opportunities, the key challenges and the guide on how to tap into Indonesia market using omnichannel strategy.
11.45 - 12.15
Hannah Wang - Singapore Centre for Social Enterprise, raiSE
Becoming a #BusinessForGood - What does it take?
How can social impact become a value creator instead of a cost centre for your business? Can impact creation be more aligned to business objectives? Join us to learn more about how the Social Enterprise model allows businesses to do good while doing well!
12.30 - 13.00
Arnaud Bourrut- Lacouture - LPA Singapore Pte Ltd
Startups MNCs: Navigating in the legal environment
Our speaker will tackle legal challenges in Singapore and Asian countries including matters regarding employment law, commercial law, intellectual properties and corporate law. In a continuously more sophisticated environment, companies need to adapt constant strategies to face the legal environment. How to properly negotiate contract? How to comply to regulations? How to protect the company and business?
13.15 - 13.45
Bennieson Co - Cobenn Business Consultancy Services
Modern Ways of Offshoring
Offshoring practice has been around for 40-50 years. It is still a lucrative business model but the service engagement has evolved in the recent years. The risk is now lower and process is more effficient, which yields higher business value for companies and better work environment for employees.
14.00 - 14.30
Sujay Ravikumar - Airwallex
Set Yourself Free: Get Your Business Flying With Modern Business Banking
No one starts a business so they can spend time with their bank manager. Discover how Airwallex is helping businesses break free from unnecessary administrative tasks and manage their finances better. With intuitive features and time-saving tools, plus 100% digital sign-up experience, Airwallex is making sure entrepreneurs can focus on what matters – growing their business.
14.45 - 15.15
Jenny Choo - Zendesk
From Survival to Revival: Adapting To The New Normal
As 2022 reaches a mid-point, SMEs have a chance to reflect on what went right and wrong in the last 2.5 historical years. It took a global pandemic for companies to realise that customer experience is more critical than ever, forcing companies to think beyond the basic piece-meal requirements of customer service and start considering a comprehensive CX strategy. This is the new normal.
15.30 - 16.00
Andrew McKeown - LogChain
Supply Chain Digitisation vs. Digitalisation – Understanding the Difference and Importance
Whether it be Covid19, international trade wars or increasing customer demands the world is becoming more uncertain, unpredictable and complex. The demands upon companies and specifically supply chain leadership has never been greater. In this talk, we’ll look at the difference between supply chain digitisation and supply chain digitalisation and why it matters to you and your customers.
-
