Consumer behaviour has changed drastically over the last few years. They demand a rich digital experience, expect businesses to provide 24x7 support, in their language and channel of choice. All of these are forcing businesses to move from traditional contact centre support to messaging support, but is that really possible? Do bots truly work? Come hear from us how we help business transform and redefine customer experience.
About Murugappan M
Murugappan is a co-founder and leads the Operations and Product Implementation & Support at iNextLabs. He holds a Bachelor of Science degree in Mathematics and Administration degree. He is a seasoned IT professional with 24+ years of experience in the industry, working for many large companies in India, Malaysia & USA and carries a strong Delivery & Operations Management skills.